Effective Date: 11/01/2025

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Welcome to Rise With Eva (the "Website"). These Terms and Conditions ("Terms") govern your use of our Website and the online coaching services provided by Rise With Eva ("we," "us," or "our"). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

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1. Services Offered​

1.1. We provide life coaching sessions and related resources delivered online through video calls, webinars, email correspondence, or other digital formats.
1.2. Life coaching is a process designed to facilitate personal growth and is not a substitute for therapy, counselling, or medical advice.

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2. Eligibility​

2.1. You must be at least 18 years old to use our services.
2.2. By using our services, you confirm that any information you provide is accurate, complete, and up-to-date.

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3. Booking and Payments​

3.1. Sessions must be booked through our Website or via an agreed-upon process.
3.2. Payment for sessions or packages is required in advance. Accepted payment methods include Credit and debit cards and any others stated at the checkout.
3.3. All prices are listed in Pound Sterling (£). You are responsible for any additional fees, such as currency exchange or bank transaction fees, if applicable.
3.4. Prices may be subject to change, and clients will be notified of any changes prior to booking.

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4. Cancellation and Rescheduling Policy

4.1. Rescheduling:

• You may reschedule a session by providing at least 48 hours’ notice before the scheduled session.

• Rescheduling requests made within the 48-hour window may be forfeited entirely.

4.2. Cancellation:

• Cancellations made with at least 48 hours’ notice are eligible for a full refund.

• Cancellations made within the 48-hour period before a scheduled session are non-refundable.

4.3. No-Shows:

• Failure to attend a scheduled session without prior notice will not be eligible for a refund or rescheduling.

4.4. Refunds for Packages:

• For multi-session packages, unused sessions are non-refundable but may be transferred to a later date with mutual agreement.

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5. Client Responsibilities

5.1. You are responsible for ensuring a stable internet connection and a distraction-free environment for online sessions.
5.2. You agree to participate actively in sessions and complete any assigned tasks, follow-ups, or exercises provided as part of the coaching process.

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6. Confidentiality

6.1. We respect your privacy and are committed to keeping your personal information confidential. Any information shared during coaching sessions will not be disclosed without your consent unless required by law.
6.2. Refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.

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7. Disclaimer

7.1. Our coaching services aim to support and guide you toward achieving your goals. However, success depends on your effort, circumstances, and commitment, and results are not guaranteed.

7.2. Life coaching is not a substitute for therapy, medical advice, or professional counselling.

7.3. Coaching Topics Disclaimer:

• Coaching Scope: Our coaching sessions are designed to empower clients in the following areas:

• Self-confidence and self-esteem

• Emotional resilience and mindfulness

• Overcoming fears, limiting beliefs, and adjusting to life changes

• Career transitions, goal-setting, and time management

• Building and maintaining healthy relationships, boundaries, and communication skills

• Coaching is a collaborative process aimed at helping you achieve clarity, set goals, and take actionable steps toward personal growth.

Limitations:

• Mental Health and Medical Support: While we offer guidance on mental well-being, mindfulness, and stress management, our coaching does not replace therapy, counselling, or medical treatment. If you are experiencing severe mental health challenges (e.g., depression, anxiety, or trauma), please consult a licensed mental health professional.

Grief and Loss Support:

• Coaching on coping with loss or grief focuses on strategies for moving forward and does not substitute for bereavement counselling.

Legal and Financial Matters:

• We do not provide professional advice related to legal issues, financial planning, or investments.

Client Responsibility:

• Coaching outcomes depend on your commitment to the process and the effort you put into implementing agreed-upon actions. We cannot guarantee specific results. You are solely responsible for making your own decisions, and any actions you take based on coaching are at your discretion.

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8. Intellectual Property

8.1. All content on the Website, including text, images, videos, and downloadable resources, is the property of Rise With Eva, unless otherwise stated.
8.2. You may not reproduce, distribute, or use our content for commercial purposes without our explicit written consent.

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9. Limitation of Liability

9.1. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or Website.
9.2. Your use of our services is at your own risk.

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10. Governing Law

10.1. These Terms are governed by the laws of England. Any disputes shall be resolved under the exclusive jurisdiction of the courts in England and Wales.

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11. Changes to Terms

11.1. We reserve the right to modify these Terms at any time. Any updates will be posted on this page with the effective date.
11.2. By continuing to use our Website or services after changes are made, you agree to the updated Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@risewitheva.com.